Medellín, Colombia · English & Spanish
Contact us
Every enquiry is answered by a person on our coordination team in Medellín — not a call centre and not a bot. Tell us what you are considering and we come back with honest guidance, a recommended approach and an all-inclusive quote in U.S. dollars. There is no charge for this and no obligation to book.
The fastest route. Send photos and questions directly; most messages are answered the same working day.
Text message
If you are in the United States and text rather than use WhatsApp, this reaches the same team. Standard international message rates from your carrier apply.
+57 301 339 1088
Prefer writing? Send your case to our coordination inbox and we reply with the same detail.
Phone
Calls and WhatsApp calls during office hours, Colombian time (COT, same as U.S. Eastern in winter).
Hours
Mon–Fri 8:00 AM – 6:00 PM · Sat 9:00 AM – 1:00 PM (COT)
Where we are
undefined, Antioquia 050021
Colombia
Our coordination office is in El Poblado, Medellín — the district where most of the accredited clinics and the hotels our patients use are located. Procedures take place at the accredited clinics and hospitals we work with across the city, never at this address; we will tell you which facility your case goes to before you book anything.
What to send so your quote comes back complete
The more of this we have on the first message, the more precise the answer. None of it is compulsory:
- The procedure or procedures you are considering — or simply the problem you want solved, if you are not sure yet.
- Your age and any relevant medical history: chronic conditions, previous surgeries, current medication.
- For aesthetic and dental cases, photos of the area; for orthopaedic and pain cases, any imaging or reports you already have.
- Rough dates and how many days you could stay in Medellín.
- Whether someone travels with you.
Anything medical you send is treated as confidential and shared only with the specialist reviewing your case. We never publish patient photos or stories without written permission.
What happens next
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1
You write to us
By WhatsApp, text message or email — whichever you actually use — with as much or as little detail as you have.
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2
We review the case
Our medical director reviews it and, where needed, asks the specialist who would treat you.
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3
You receive a plan and a quote
Written, in U.S. dollars, itemised so you can see what is and is not included — normally the same working day.
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4
You decide, without pressure
Nothing is booked until you say so. If Colombia is not the right answer for your case, we tell you that too.
Ready to reach out?
Tell us about your case and get a plan and an all-inclusive quote — free, with no obligation.
El Poblado, Medellín · Mon–Fri 8:00 AM – 6:00 PM · Sat 9:00 AM – 1:00 PM (COT)